Refund & Cancellation Policy

Subscription model

Milemate is a pure subscription billed in USD through Stripe. There are no credit packs and no stored balance. Each plan includes a per-period allowance that does not roll over to the next period.

Cancelling

You can cancel at any time from the customer portal or by emailing support@mawiktouurs.shop. When you cancel, your plan stays active until the end of the period you have already paid for, and it does not renew after that. We do not pro-rate unused days of a cancelled period.

Refunds

Because access is delivered immediately as a digital service, subscription fees are generally non-refundable once a billing period has started. Unused per-period allowance is not refundable.

We will consider refunds where required by applicable consumer law, or in cases of duplicate charges or a confirmed service fault that prevented use. Approved refunds are returned to the original payment method through Stripe.

Renewals and failed payments

Paid plans renew automatically until cancelled. If a renewal payment fails, we may retry and will notify you; access may be limited until payment succeeds.

Disputes and chargebacks

If you believe a charge is wrong, contact us first at support@mawiktouurs.shop — we usually resolve billing issues quickly. Card disputes are handled through Stripe's standard dispute process. This policy references Stripe's published guidance on refunds and disputes.

How to request a refund

Email support@mawiktouurs.shop from your account address with your name and the charge date. We aim to respond within one business day and to process approved refunds within 5–10 business days, depending on your bank.

Governing law

This policy is governed by the laws of England and Wales and does not affect any non-waivable statutory rights you may have.